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How do I apply a payment?

Applying a payment assigns a received payment to one or more outstanding balances, such as taxes, fees, penalties, or interest. This helps ensure that account balances are updated correctly and that payments are properly recorded within the system.

You might apply a payment to reduce unpaid balances, complete payment processing, support reconciliation, or maintain accurate payment and account histories. Applying payments also helps support reporting, audit tracking, and overall business tax account management.

Webinar: Business Tax Return FAQs



  • Learn how to track down and fix unapplied payments: Business Tax Return FAQs Webinar (At time marker 51m10)

 

Researching an unapplied payment

Use Inquiry. Use the Tax Returns tab to see the amount due on the filed return and the amount paid. Use the Tax Transactions tab to view payments and unapplied payments. An unapplied payment will have the transaction description of Unapplied.

Each situation is different, but you may need to contact the customer to find out how they want to resolve the unapplied payment. The customer can choose to apply it or refund it.


 

How does the customer want to fix the unapplied payment?

  • Refund it. Use Enter Payment Adjustments to refund the overpayment.

  • Apply it. Use Apply Payments to apply the unapplied amount.


Applying an unapplied payment

1. Open Connect Business Tax Collection > Businesses > Apply Payments.

The Apply Payment Options form displays on the screen.

 

Account numbers
Filter unapplied payments by account number.

Apply using the date MM/DD/YYYY
This is the transaction date.

Include unapplied payments from MM/DD/YYYY to MM/DD/YYYY
Filter unapplied payments by date range.

Include unpaid returns after MM/DD/YYYY
Select the checkbox to include unapplied payments that were received after today's date.

 

When you're finished, click OK.

The Apply Payments form displays on the screen. The Unapplied Amount column shows the unapplied payment.


 

2. Click the button at the end of the row to allocate the unapplied amount.


 

The Apply Payment Details form displays on the screen.

 

3. Use the Apply Payment Details form to apply the unapplied payment and then click OK.

 

The remaining balance is the new balance on the customer's account.

 

 

 

 

 

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