Why can't I add a health insurance benefit to a dependent?
You cannot add a health insurance benefit to a dependent until you add the health insurance benefit to the employee. If the health insurance benefit isn't included in the list of available options, go back to the employee benefits to make sure the health insurance pay code is set up on the employee.
To check the employee benefits
1. Open Connect Human Resources > Employees > Modify Existing Employees.
2. Click to select the Benefits tab.
3. Verify the health insurance benefit that you want to add to the dependent is included in the employee's benefit list.
If the health insurance is missing from the employee's benefits, you'll need to add the health insurance benefit by clicking the Add a New Benefit button, selecting the health insurance benefit, and clicking OK. Next, add the benefit start date. Now, you should be able to add the health insurance benefit to the employee's dependent.
Benefits tab, Employee with health insurance benefit
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