When_I_calculate_benefits_I_can_see_the_employer_portion_but_I_can_t_see_it_in_Inquiry._What_s_wrong_

When I calculate benefits, I can see the employer portion but I can't see it in Inquiry. What's wrong?

Example: City ABC looks at the Cafeteria 125 Plan pay code. The pay code has an employee portion and an employee portion. When City ABC calculates benefits, they can see the employer portion in the transaction grid. City ABC looks for the calculated benefit in Inquiry, it doesn't show up. City ABC prints the Benefits Register and again, the benefit does not show up.

If you're having this issue, try these troubleshooting steps.


Find out if the pay code is set up with the Employer options

Check if the pay code in Organization > Pay Code needs to be set up with the Allow Employer Options checkbox checked. The Allow Employer Options checkbox also needs to be selected on any subcodes that calculate on the main pay code.


Check if the pay code is being included in Employer Used for Calculation

In Organization > Pay Codes, look at the Employer tab > Used For Calculation tab to see if all of the pay codes that need to be included to calculate the employer's portion are included in the pay code list.

 

 

 

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