What if my sample W-2s don't align with the actual W-2 Form?
The W-2 information does not print in the right place on the form when you place a W-2 Form on top of a W-2 printed to plain paper. Follow these troubleshooting steps to fix the problem.
Are you using the right W-2 Form for the W-2 report?
When you print the W-2/W-3s report, you should select the report title that matches the W-2 Form that you will use to print the W-2s. For example, if your using the W-2 Form form layout for a double-wide mailer, then you would also want to select the report definition W-2 Double Wide when you set up the W-2/W-3s report. If the W-2 Form doesn't match the report definition, the W-2 information may print in the wrong place.
Is the W-2 information printing above or below the box?
This is a printer issue where the printer pulls the paper too early or too late. The printed information is centered from left to right in the box.
W-2 information prints below the box
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To fix text that prints below the box, use the Connect Print Settings tab or Windows Printers & Scanners to decrease the Top margin.
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To fix text that prints above the box, use the Connect Print Settings tab or Windows Printers & Scanners to increase the Top margin.
Is the W-2 information printing too far to the right or left of the box?
In this example, the W-2 information prints to the right of where it should print on the W-2 Form.
W-2 information prints to the right of the box
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To fix text that prints to the right of the box, use the Connect Print Settings tab or Windows Printers & Scanners to decrease the Left margin.
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To fix text that prints to the left of the box, use the Connect Print Settings tab or Windows Printers & Scanners to increase the Left margin.
If you need assistance, contact customer support for assistance at (800) 228-9851 or email us at support@caselle.com.
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