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How do I fix Checkout errors? (Recalculate)

Run Recalculate to correct inconsistencies in account balances, assessment totals, billing amounts, or payment information that may prevent the Checkout process from completing successfully.

Checkout errors can occur when account data becomes out of balance or when calculated values no longer match the underlying transaction records. Recalculate reviews account information and updates system calculations to help restore data consistency before Checkout is performed.

What Happens When You Run Recalculate?

When Recalculate is run:

  • Assessment balances are recalculated using current account data.

  • Billing, payment, and adjustment totals are verified and updated.

  • Account calculations are synchronized with transaction records.

  • Data inconsistencies that may cause Checkout errors can be identified and corrected.

  • Accounts are prepared for successful processing during Checkout.

When Should You Run Recalculate?

Run Recalculate when:

  • Checkout reports calculation or balance-related errors.

  • Account balances appear incorrect.

  • Billing, payment, or adjustment totals do not match expected values.

  • Data corrections have been made and account calculations need to be refreshed.

  • You are troubleshooting processing issues within the application.

Before Running Recalculate

Review the following information before proceeding:

  • Any Checkout error messages or reports

  • Recent account, billing, payment, or adjustment activity

  • Accounts affected by the reported issue

  • Whether all transactions have been entered and posted correctly

  • Organizational procedures for troubleshooting account data issues

Verifying this information can help identify the source of the problem and ensure that Recalculate is performed on the appropriate records.

Note: Recalculate updates account calculations based on existing transaction data. It does not create, remove, or modify transaction records, but it can resolve calculation discrepancies that may prevent Checkout from completing successfully.

 

Run Recalculate

1. Open Connect Property Improvements > Organization > Recalculate.

2. Set up the Recalculate options. See the explanation for completing each field, included in this help topic.

3. Click GO (CTRL+G).

4. Run Organization > Checkout again.

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