Can I bill interest on an outstanding contract balance?

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• How do I calculate penalty based on contract balance?

  Set up a service to calculate penalty based on a contract balance. Calculating penalty based on contract 1. Open Connect Utility Management > Organization > Services. 2. Look up the service that will calculate penalty based on contract balance. 3. ...

• How do I view outstanding balance by service address? (Cosigner)

  To review the balance on an account with a cosigner, look up the cosigner account. The cosigner's account will show the accounts that list the person as a cosigner. It will show the service address and the balance due. Viewing outstanding balance 1. ...

• How do I bill penalty on final disconnect?

  When a service is terminated at a service address, in other words, a final disconnect date is saved in the customer's account, Connect can bill a penalty on a permanently disconnected service. Note: The Bill Final Disconnect checkbox is only ...

• How do I set up a service charge that only bills when the balance is above a certain amount?

  When you assign a default penalty amount, Connect will compare the customer balance that is subject to penalty against the default penalty amount. If the customer balance is equal to or greater than the default penalty amount, Connect will bill ...

• How do I bill a minimum/maximum amount on a rate?

  Set up a rate to bill a minimum amount, maximum amount, or both a minimum and maximum amount. Billing a minimum amount Use bill minimum amount to bill at least x dollars even when the billed amount is less than the billed minimum amount. For example, ...