Error: Invalid service defaults

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• Error: Customers with a billing service tied to an invalid rate

  Issue A customer has a billing service linked to an invalid rate. Explanation A customer's billing service is linked to a rate that doesn't exist, is not active, or was created for another service. Solution Check to see if the service to verify the ...

• Error: Customers with transactions that have invalid rate

  Issue A customer has a transaction that uses a rate that doesn't belong to the service transaction. Explanation Only rates that are tied to a service can be used to create a service transaction. Solution You can fix this error by running Recalculate. ...

• Error: Customers missing final disconnect date on a billing service

  Issue A final bill customer is missing the final disconnect date on a billing service that was disconnected with the final bill. Explanation A final bill customer should have a final disconnect date on each billing service that will not be billed ...

• Error: Meter activity with invalid dates

  Issue A meter activity transaction has an invalid date. Explanation Meter activity with invalid dates can cause billing issues. An invalid date can occur when the period date and rotation period do not match the expected period date and rotation ...

• Error: Customers with an invalid transaction date

  Issue A customer has a transaction with a transaction date that occurs prior to the customer's connect date or after the customer's final bill date. Explanation Connect uses the customer's connect date and final bill date as the valid date range for ...