How do I abort a payment?
Cash Receipting uses the Delete button to clear the payment entry form without saving the current payment entry.
You might abort a payment to cancel or halt the transaction before it is saved. Usually, because something has gone wrong or needs correction. Here are the main reasons why you would do this
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Wrong payment amount entered. You entered too much or too little by mistake.
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Incorrect account or customer selected. Payment was being applied to the wrong customer, bill, or account. Aborting the payment prevents the need for a reversal or reallocation later.
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Payment type error. The wrong payment type was selected (for example, cash instead of check or credit card). Or the card was declined or payment failed.
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Customer cancels at the last moment. The customer decides not to proceed with the payment after it was initiated.
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Avoid posting an invalid or partial payment. You realize partway through that supporting approval is missing.
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Mistaken duplicate entry. A duplicate payment is accidentally started. Aborting avoids duplicate receipts or overpayment processing.
Aborting payments
From the Enter Payments screen in New mode, click Abort/Void (CTRL+D) to delete the information on the Enter Payments screen.
Abort/Void button
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