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How do I require my users to enter a comment to void a receipt?

Set up the application preferences to require a user voiding a receipting to add a comment to the void receipt transaction. The void receipt comment can offer additional insight as to why the receipt was voided, which may be helpful if a user or auditor needs more information regarding the void receipt. 

The default setting will not require a comment to void a receipt. 

This option is available in the 2023.08 release. It affects users who will void a receipt using the Enter Payments view. 

 

Requiring users to enter a comment to void a receipt

1. Open Connect Cash Receipting > Organization > Organization. 

2. Click to select the Organization tab. 

3. Click to select the Require a Void Comment checkbox. 


Organization - Require a void comment checkbox

 

 

 

 

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