Set up the default payment allocation order.

Use Payment Allocation to determine the order to pay services, penalty, over due balance, and so on. The system will pay Priority 1 services first, Priority 2 services second, and Priority 3 services last. Use Overpayments to set up the options for distributing overpayments that occur when a customer pays more than the account balance.

Example: Customer Payment is $20. A percentage for each service is calculated by dividing the each service fee by the total service fee. Then, the percentage for each service is multiplied by the payment amount and allocated to the appropriate service. Note: Any services that have not been selected as Priority 1 or Priority 2 will be included in Priority 3.  

 

 

Webinar: Setting up payment allocations 

 

Setting up payment allocation for first, second, and third priority services

1. Open Connect Utility Management > Organization > Organization > Payment Allocation tab.

2. Which services are paid first? Click the Select button, located next to the First Priority Services field.

These services are First Priority Services. The service balance will include any current period changes. These services will be paid before the system pays Second Priority Service or Third Priority Services.

3. Which services are paid second? Click the Select button, located next to the Second Priority Services field.

These services are Second Priority Services. The service balance will include any current period changes. These services will be paid after the First Priority Services are paid and before paying the Third Priority Services. The services in the Second Priority Services list are paid on the service balance based on the order in which the services are listed.

4. Which services are paid third? Click the Select button, located next to the Third Priority Services field.

These services are Third Priority Services. The service balance will include any current period changes. These services will be paid after paying the First Priority Services and Second Priority Services. The services in the Third Priority Services list are paid on the service balance based on the order in which the services are listed.

 

Setting up payment allocations for overpayments

1. Open Connect Utility Management > Organization > Organization > Payment Allocation tab.

2. Which services are paid first when you receive an overpayment?

Click the Select button, located next to the Overpayment Service Allocation Order field.

The system will pay these services when a customer makes an overpayment in the order the services are listed in the list. Use Overpayment Service Allocation Order to allocate overpayments to services. Use this option to allocate overpayment using a percentage based on previous customer payment history.

3. Which services will not be paid when you receive an overpayment? Click the Select button, located next to the Exclude These Services field.

The system will NOT pay these services when a customer makes an overpayment in the order the services are listed in the list. Allocate overpayments to all services with the following exceptions. Allocate overpayment to a single service based on the order services are listed in the Allocate Overpayment list. Note: DO NOT use this option to select a service if the service is selected in the Allocate Overpayments to These Services field.

 

 

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