How_to_fix_failed_online_payments_

How to fix failed online payments?

 

Version

2026.02


Overview 

A failed payment means the transaction didn’t go through and no money was collected. This can happen for a few common reasons and is usually easy to resolve. 

 

Instructions

 Follow the steps below to complete your payment.


Step 1: Check the payment status

Go to Community Connect Portal and open your Payments or Billing section.

  • If the status shows Failed, the payment was not completed
  • You won’t be charged for a failed transaction

If you see a Pending status instead, wait a little longer before trying again.

 

Step 2: Review your payment details

Failed payments are often caused by incorrect or outdated information.

Make sure:

  • Your card number, expiry date, and CVV are correct
  • Your billing address matches what your bank has on file
  • Your card hasn’t expired

After updating your details, try the payment again.

 

Step 3: Check with your bank or card provider

Some payments fail due to security checks or spending limits.

You may need to:

  • Approve the transaction with your bank
  • Remove a temporary card restriction
  • Confirm you have sufficient funds

Once resolved, return to the portal and retry the payment.

 

Step 4: Try a different payment method

If the payment continues to fail, using another card or supported payment method can help complete the transaction.

 

Step 5: Retry the payment

After addressing any issues:

  1. Return to the unpaid item in Community Connect Portal
  2. Select Pay now
  3. Complete the payment process again

 

Avoid refreshing the page or closing the browser while the payment is processing.

 

Still not working?

If your payment fails again:

  • Take note of any error message shown
  • Wait a few minutes before retrying
  • Contact support with your transaction details

 

Good to know

  • Failed payments are not charged
  • Retrying after fixing the issue won’t create duplicate payments
  • Your access or services may remain limited until payment is successful

 

 

 

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