My_Checkout_report_has_a_voided_receipt_and_a_voiding_receipt._How_do_I_remove_them_

My Checkout report has a voided receipt and a voiding receipt. How do I remove them?

I ran Checkout and the Checkout report has two incomplete receipts: a voided receipt and a voiding receipt.

 

What are the voided receipt and voiding receipt on the Checkout report?

The Checkout report is showing corrupted receipts. You have two options.


Option 1

Do nothing. The receipts will continue to appear on the Checkout report until the receipts are deleted when you run Delete Payment Detail. Usually, about three months.


Option 2

First, use the Delete Bad Receipts routine to delete the voided receipt and voiding receipt as bad receipts. An authorization password is required. Use the receipt numbers listed on the Checkout report to enter the receipt numbers, include the decimal. If you're deleting more than one receipt, use a comma to separate receipt numbers. Click GO to delete the bad receipts.


Important! Make sure to enter the bad receipt numbers. If you run Delete Bad Receipts without entering the bad receipt numbers, the routine will delete all of receipts in the database.

 

Second, run Checkout again.

 

Third, staple the Checkout report with errors to the clean Checkout report. This is your paper trail. Add a note to the auditor to explain why the bad receipts were deleted.


Important! You should only run Delete Bad Receipts for this situation. Do not use Delete Bad Receipts to delete normal receipts. You should void normal receipts.

 

 

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