Year-End Support

• Recent Articles

• Split Mode in Enter Journal Amounts to use same reference number for entries with different sequences

  When you are in General Ledger > Journals > Enter Journal Amounts, click the Split Mode Icon on the top task bar (see below). When this is selected, your entries will be entered as one reference number with multiple sequences (1.0001, 1.0002, etc) ...

• Do I need a TCC for filing 1099s if I already have a TCC for filing ACA returns?

  Issue I file 1094/1095 returns for ACA and I already have a TCC. I want to use my ACA TCC to file 1099s. Can I do that? Explanation Unfortunately, no, you can't use the ACA TCC to file 1099s. The ACA and 1099s use separate filing portals to upload ...

• Webinar: Month-End Processes Checklist (1h13m30s)

  Review the steps in the Month-End Checklist to print utility bills and close the period. [MP4] Section by timestamp Meter Readings • Print meter reading list, 1m20s [More] • Enter meter readings, 5m56s [More] • Print meter reading proof report, ...

• How do I delete or move meter activity?

  Meter activity includes actions to install, remove, or replace a meter. Use Delete Meter Activity to remove meter activity from a cycle or period. Use Move Meter Activity to transfer meter activity from one cycle or period to a different cycle or ...

• Error: Locations with an inactive meter

  Issue A location has a meter that is not active. Explanation An inactive meter cannot be billed and cannot record meter activity. Solution Submit a support ticket for assistance.

• Popular Articles

• How do I close year-end in General Ledger?

  Closing the year-end is a step in the Year-end Checklist. When you are done with the last month of the year, your ready to close the year end.  Closing the year-end is a "soft close", which means Connect will add one year of future dates and you can ...

• Adding an Activity Number to an Existing Transaction

  When we enter an invoice and forget to add a GL Activity number, we have the ability to add it after the fact in the General Ledger.  Follow these steps: Go to General Ledger | Journals | Enter Journal Amounts. Specify the appropriate Journal ...

• Connect Quarterly Update - 2022.08

  Release Date:         August 2022 Version:                 2022.08 Install Instructions:      Install instructions WITH COWS                                      Install instructions WITOUT COWS All Applications  Print Settings Print options section ...

• Can I work in more than one fiscal year?

  The answer to this question is “yes”.  You can run Close Year-End at any time once you are in the new fiscal year.  For example, let us say that my fiscal year end is December.  I can run Close Year End right away in January, if I choose.  This will ...

• How do I reopen a closed period?

  If you have the proper permissions, you have the ability to reopen a closed period.  Follow these steps: 1.  Open General Ledger > Organization > Organization. 2. Find the Last period closed field.  Change the field to the period preceding the period ...