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Important Release Notice

Caselle released an update to version 2026.02 on February 26, 2026.  This is an update to correct an error that incorrectly states that timesheet totals do not match hours in Connect Online.

If you do not use Connect Online timesheets, you do not need to install this update.

Please refer to our knowledge base article to read more about this fix and how to revert timesheet settings back and again require that timesheet totals match hours.

    Year-End Support

    We apologize for the delayed response times you may have experienced while reaching out to support recently. Due to a higher-than-normal call volume at year-end, our response times have been impacted, and we appreciate your patience as we get caught up from these issues.

      • Recent Articles

      • Error: Termination date in current period

        Issue The employee has a termination date in the current period. Explanation No check is created, if the employee has a termination date before the pay period end date, the employee has exceptions or transactions, and you did not identify the ...

      • Error: Termination check exists

        Issue The employee record contains a termination date, and a payroll check is being created for that employee. This message appears when the employee's termination date is on or before the check issue date. The system recognizes the employee as ...

      • Error: No direct deposit pay code

        Issue The employee does not have a direct deposit pay code. Explanation An employee who will be paid by direct deposit must have a direct deposit pay code. A direct deposit pay code identifies payments that should be deposited directly into an ...

      • Error: Start date after pay period end date

        Issue The primary position has a start date after the pay period end date. Explanation This error occurs when the employee has a start date or hire date after the pay period end date, or the employee does not have current exceptions, or there are ...

      • Error: Deductions exceed gross

        Issue The employee's total deductions exceed the employee's gross pay. Explanation When deductions exceed gross pay, there isn't enough gross pay to cover all the deductions. This situation is called a negative net pay or insufficient earnings. It ...

      • Popular Articles

      • How do I close year-end in General Ledger?

        Closing the year-end is a step in the Year-end Checklist. When you are done with the last month of the year, your ready to close the year end.  Closing the year-end is a "soft close", which means Connect will add one year of future dates and you can ...

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