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Important Release Notice

Caselle released an update to version 2026.02 on February 26, 2026.  This is an update to correct an error that incorrectly states that timesheet totals do not match hours in Connect Online.

If you do not use Connect Online timesheets, you do not need to install this update.

Please refer to our knowledge base article to read more about this fix and how to revert timesheet settings back and again require that timesheet totals match hours.

    Year-End Support

    We apologize for the delayed response times you may have experienced while reaching out to support recently. Due to a higher-than-normal call volume at year-end, our response times have been impacted, and we appreciate your patience as we get caught up from these issues.

      • Recent Articles

      • How do I close prepayment period?

        Close the prepayment period to end the timeframe during which property owners can pay all or part of their assessment before regular billing begins. Closing the prepayment period finalizes prepayment activity and prepares accounts for the next phase ...

      • How do I change the property status? (2024.05)

        Set the property status to active or inactive. A property is active when an owner takes ownership of the property and changes to inactive when the owner no longer owns the property. You can set the property status on each property in the owner's ...

      • How do I print the GL Update report?

        Print the GL Update Report to review and verify the General Ledger transactions generated from Property Improvements before or after they are posted to the Caselle General Ledger. The GL Update Report provides a summary of financial activity that is ...

      • How do I update the Caselle General Ledger?

        Update transactions to the Caselle General Ledger to transfer financial activity from Property Improvements into the organization's accounting records. This process ensures that assessments, billings, payments, adjustments, fees, write-offs, and ...

      • How do I update district period?

        Update the district period to advance a district to the next processing period and ensure that billing, payment, and reporting activities occur within the correct timeframe. District periods help organize assessment activity by defining the current ...

      • Popular Articles

      • How do I close year-end in General Ledger?

        Closing the year-end is a step in the Year-end Checklist. When you are done with the last month of the year, your ready to close the year end.  Closing the year-end is a "soft close", which means Connect will add one year of future dates and you can ...

      • Adding an Activity Number to an Existing Transaction

        When we enter an invoice and forget to add a GL Activity number, we have the ability to add it after the fact in the General Ledger.  Follow these steps: Go to General Ledger | Journals | Enter Journal Amounts. Specify the appropriate Journal ...

      • Connect Quarterly Update - 2022.08

        Release Date:         August 2022 Version:                 2022.08 Install Instructions:      Install instructions WITH COWS                                      Install instructions WITOUT COWS All Applications  Print Settings Print options section ...

      • Can I work in more than one fiscal year?

        The answer to this question is “yes”.  You can run Close Year-End at any time once you are in the new fiscal year.  For example, let us say that my fiscal year end is December.  I can run Close Year End right away in January, if I choose.  This will ...

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