Year-End Support

• Recent Articles

• Instructions for First Time Utility Users

  Version 2026.02 Overview The portal is your city’s secure, web-based payment and account access portal that let’s you interact with your city’s website online. It provides a self-service experience that directly connects you to your account and other ...

• Paperless Billing

  Version 2026.02 Overview Paperless billing lets you view and manage your bills online, without receiving paper statements in the mail. When paperless billing is turned on, the portal becomes your primary place to access billing information. It's ...

• Fixing mismatched or duplicate customer accounts

  Version 2026.02 Overview Mismatched or duplicate customer accounts are almost always caused by differences in the underlying records. Because Caselle is the system of record, these issues must be corrected there first. The portal will update ...

• How customers records sync between Caselle and the portal?

  Version 2025.08 Overview Community Connect Portal stays up to date by syncing records directly from Caselle, which acts as the system of record. This sync ensures that account information, balances, and charges shown in the portal reflect what’s in ...

• Why a customer may not appear in the portal search?

  Version 2026.02 Overview If a customer doesn’t appear in portal search results, it’s usually because their record isn’t available to the portal yet or doesn’t meet the search criteria. Most issues are related to data syncing or record status. Below ...

• Popular Articles

• How do I close year-end in General Ledger?

  Closing the year-end is a step in the Year-end Checklist. When you are done with the last month of the year, your ready to close the year end.  Closing the year-end is a "soft close", which means Connect will add one year of future dates and you can ...

• Adding an Activity Number to an Existing Transaction

  When we enter an invoice and forget to add a GL Activity number, we have the ability to add it after the fact in the General Ledger.  Follow these steps: Go to General Ledger | Journals | Enter Journal Amounts. Specify the appropriate Journal ...

• Connect Quarterly Update - 2022.08

  Release Date:         August 2022 Version:                 2022.08 Install Instructions:      Install instructions WITH COWS                                      Install instructions WITOUT COWS All Applications  Print Settings Print options section ...

• Can I work in more than one fiscal year?

  The answer to this question is “yes”.  You can run Close Year-End at any time once you are in the new fiscal year.  For example, let us say that my fiscal year end is December.  I can run Close Year End right away in January, if I choose.  This will ...

• How do I reopen a closed period?

  If you have the proper permissions, you have the ability to reopen a closed period.  Follow these steps: 1.  Open General Ledger > Organization > Organization. 2. Find the Last period closed field.  Change the field to the period preceding the period ...