Deleting a manual billing entry removes a charge or record that was entered outside the system’s automatic billing process.

What it does

It fully removes the manual entry from the account, adjusting the balance as if that charge or credit was never added.

Why you would delete it

You’d typically delete a manual billing entry when it shouldn’t be part of the record at all:

• It was entered by mistake
  The charge, credit, or payment was created in error.
  
  
• It’s linked to the wrong record
  The entry was applied to the wrong animal, license, or owner account.
  
  
• It duplicates another entry
  The same billing item was recorded more than once.
  
  
• It’s no longer needed
  A temporary or placeholder entry is no longer relevant.
  
  

In practice

Deletion is best when the entire entry is invalid. If the billing is mostly correct but needs adjustment, editing the entry is usually the better approach—so you retain a clear, accurate history of the transaction.

1. Open Connect Animal License > Licenses > Enter Manual Billings.

2. Enter the Date.

This is the date when the transaction was created.

On what date was the manual billing entered?

• Type in the MM/DD/YYYY in the Date field. All of the manual billing transactions will display in the grid, located on the lower right portion of the form.

3. Click Delete (CTRL+D).

4. What do you want to do?

• I want to delete a single reference number. Click Delete Single Reference Number. Then, enter the reference number to delete.

• I want to delete a range of reference numbers. Click Delete Reference Number Range. Then, enter the first and last number in the range.

• I want to delete ALL of the reference numbers on the input date. Click Delete Billing Input on MM/DD/YYYY. Verify the MM/DD/YYYY in the Input Date field is correct. Important! You may want to back up the Animal License database before you continue.    

The entry is deleted.