Search for duplicate check transactions in prior periods that have been created for the same check. If a duplicate void transaction is found, you'll need to remove the duplicate check transactions from the prior period to correct the error.
1. Open Connect Payroll > Organization > Checkout.
2. Click to select the Other tab.
3. Find the section titled Employee Transaction Information.
4. Click to select the checkbox titled Check for Multiple Checks in Prior Periods.
5. Click GO (CTRL+G).
The error report lists check transactions that have been created for the same check. To fix the error, print the check register to find the check number and see if it is a mistake and it's a duplicate check number or if it's something else.
1. Open Connect Payroll > Reports > Check Register.
2. Use the section titled Report Dates to select the current period as the report date range.
3. Select the check types to include in the report.
4. Click Print (CTRL+P).
The check register prints. Use the Check Register to find the check numbers on the transactions that have been created for the same check. Is the same check number assigned to both checks? If the check numbers are correct, you're done. It's just a mistake in the check numbering.
When the same check number is assigned to both checks, you'll need to reset and reprint the duplicate check with the correct check number.
See the help topic titled How do I reprint a payroll check that printed with the wrong information? Assign the correct check number to the check and then follow the instructions to reset and reprint the check.
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