Resources: 

Caselle Hosted FAQs PDF: [PDF]

 

---

What is a hosted solution?

Hosted applications are stored on a remote data center server and you can access them using the Internet.  

 

Where is your data center and how safe is it?

The location of the data centers and servers where your company’s information will be stored are as important as online security. The data and server resources leverage the Microsoft Azure platform. Azure Cloud services provide regional and geographic redundancy. 

 

What is your disaster recovery plan?

Caselle services are set up to provide the best level of redundancy and availability in the event of a disaster with a focus on recover point objectives (RPO) and recover time objectives (RTO).

 

What is your Recover Time Objective (RTO)?

Our provider’s replication strategy ensures a level of twelve to sixteen “9s”, see Table 1: Replication Strategy. The 9s refers to the number of positions after the decimal and quantifies the durability of a redundant storage system over 365 days. 

Microsoft is currently working to implement a point in time adjustable RTO at the account level. Until this occurs, we rely on our external non-Microsoft solution to set the RTO in the event of a disaster at one hour. The Recover Point Objective (RTO) in the event of data loss is 15 minutes. 

 

Do you test your disaster recovery plan on a regular basis?

Yes, our disaster recovery plan is tested twice a year. 

 

How is my data protected from natural disasters, including fire, flood, earthquake, and storm?

Your data is protected through storage redundancy, replication, and backups. When possible, Microsoft Azure prefers at least 300 miles of separation between data centers in a regional pair, although this isn’t practical or possible in all geographies. Physical data center separation reduces the likelihood of natural disasters, civil unrest, power outages, or physical network outrages affecting both regions at once. Isolation is subject to the constraints within the geography (geography size, power/network infrastructure availability, regulations, etc.). 

 

How is my sensitive data protected from thieves?

Our provider protects sensitive data by employing standard best practices in terms of security from an at rest, transit, encryption, and firewall perspective. 

 

What is the backup and retention process?

For backup procedures, our provider uses Microsoft Azure manage disks; Microsoft Azure backup0s; and a third-party external, non-Microsoft cloud backup solution. For retention procedures, our provider users Microsoft Azure Backup daily; runs a third-party solution three times a day; and performs a 15-minute recover point objective on replication.

 

Is my data encrypted in transit?

Yes, data is encrypted in transit. 

 

What tools or practices are employed to ensure security and prevent data loss?

Caselle makes use of multi-factor authentication and identity monitoring across it’s platform in addition to periodic penetration testing and active threat detection and response.

 

Will Caselle compensate me for losses?

The provider’s software as a service (SAAS) contract addresses compensation for losses.

 

Has your provider experienced issues resulting from customer data loss?

No, our provider has not experienced issues resulting from customer data loss. 

 

 

 

 

 

 

 

 

 

 

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.