Auto Pay (Autopay)
Version
2026.02
Overview
Auto Pay automatically pays your eligible charges when they’re due, so you don’t have to remember to make a payment each time.
Once Auto Pay is turned on, payments are processed using your saved payment method.
How Auto Pay works
When AutoPay is enabled:
- Charges are paid automatically on their due date
- Your default payment method is used
- You receive a confirmation once payment is processed
This helps you avoid missed payments and late fees.
What Auto Pay can be used for
Auto Pay applies to eligible recurring or scheduled charges in Community Connect Portal.
One-time or manual charges may still require you to pay them yourself.
When Auto Pay runs
Auto Pay processes payments on the due date of the charge.
If a payment can’t be completed, the charge will appear as Failed, and you’ll be prompted to take action.
Instructions
Setting up Auto Pay
1. Open Utility Bills.
2. Click Manage Auto Pay. (Button at the bottom of the Customer Info tile.)
3. Schedule the payment.
- Enter the days before the due date to submit payment.
- To limit the payment amount, check Would you like to establish a maximum payment amount for auto pay? And then, enter the maximum payment amount.
- Click Next to continue.
4. Enter the payment method.
- Enter the credit card, checking account, or savings account.
- Click Schedule Auto Pay.
Changing my Auto Pay payment method
1. Open Utility Bills.
2. Click Manage Auto Pay. (Button at the bottom of the Customer Info tile.)
3. Schedule payment.
4. When you set up the payment method, you can enter a new payment method or select a different payment method.
5. Click Schedule Auto Pay.
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