Auto_Pay_Autopay_

Manage Auto Pay (Autopay)

Version

2026.02

 

Overview

Auto Pay lets you pay your utility bill automatically on its due date.
Once it’s set up, your payment is processed without needing to log in each month.

It’s a simple way to stay on schedule and avoid missed payments.


When Auto Pay is enabled:
  • Your bill is generated as usual each billing cycle.
  • On the scheduled due date, the payment is automatically processed using your saved payment method.
  • The payment is recorded in your account history.

You’ll still be able to view your statement before the payment is made.


Auto Pay can help you:

  • Avoid late fees
  • Save time each month
  • Keep your account in good standing
  • Maintain consistent payment history

It’s especially helpful if you prefer a hands-off billing experience.

 

Managing Auto Pay

You can turn Auto Pay on or off at any time from the Utility Bills page in the portal.

Before enabling Auto Pay, make sure:

  • Your saved payment method is current
  • Your billing details are accurate

If your payment method expires or fails, you may need to update it to continue automatic payments.

 

 

Instructions

 

Enroll in Auto Pay

1. Sign in to the portal. 

2. Click Utility Bill (under Where To?)

3. In the Customer Info tile, click Manage Auto Pay.

 


 

4. When you're done, click Schedule Auto Pay. 

 

 

Change my payment method

1. Sign in to the portal. 

2. Click Utility Bill (under Where To?)

3. In the Customer Info tile, click Manage Auto Pay.

4. Click Unenroll.

5. Enroll in Auto Pay again to add a new credit card, checking account, or savings account. 

 

 

Unenroll in Auto Pay

1. Sign in to the portal. 

2. Click Utility Bill (under Where To?)

3. In the Customer Info tile, click Manage Auto Pay.

4. Click Unenroll. 

 

 

Switching from Direct Pay to Auto Pay

If you’re already enrolled in direct pay for your utility bills and want to use Auto Pay in the portal instead, you may need to update your payment setup to avoid duplicate payments.

Direct pay and Auto Pay are often managed in different systems. It’s important to confirm how your current payments are being processed before making changes.

 


AlertImportant!
  • If you enroll in Auto Pay after the current due date with a balance due, the entire balance will be submitted for payment. 
  • If you enroll in Auto Pay after the current due date without a balance due, you will not see a payment scheduled as the first payment due. The first payment will be scheduled after the next billing period is closed. 
  • If you enroll in Auto Pay before the current due date and selected a payment date before the Auto Pay enrollment date, the payment will be submitted immediately. Example: The due date is the 15th of the month. Jane enrolls in Auto Pay on the 12th, but she wants payments taken five days before the due date (in other words, on the 10th of the month). When Jane enrolls in Auto Pay, the payment is processed immediately because the day when she wants to submit payment occurs in the past. 

 

To enroll in Auto Pay 

1. Contact the utility billing clerk to unenroll from Direct Pay. 

2. Sign in to the portal. 

3. Click Utility Bill (under Where To?)

4. In the Customer Info tile, click Manage Auto Pay.

 

To enroll in Direct Pay after enrolling in Auto Pay

1. Unenroll in Auto Pay. 

2. Sign in to the portal. 

3. Click Utility Bill (under Where To?)

4. In the Customer Info tile, click Manage Auto Pay.

5. Click Unenroll. 

6. Contact the utility billing clerk to enroll in Direct Pay (ACH). 

 

 


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