Error: Locations with an inactive meter

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• Error: Locations with duplicate meter sequences

  Issue A location has more than one meter assigned to a sequence number. Explanation Each meter at a location should be assigned to a new sequence number. The application uses the meter ID and sequence number combination to bill the service. Solution ...

• Error: Hours not updated for inactive position

  Issue This error message displays when Connect finds hours on an inactive position for the pay pay period that have NOT been updated to the Payroll application. Solution To troubleshoot the error, check the employee position (Payroll Modify Existing ...

• Error: There are x inactive customers that can be deleted

  Issue There inactive customer accounts in the database. Explanation When a customer is final billed, the customer account can be deleted if the customer balance is zero, the customer does not have any deposits, and the account history age is more ...

• Error: Metered locations without an active customer

  Issue A location with a meter does not have an active customer. Explanation Usage cannot be billed unless the location is tied to an active customer. Solution Add an active customer to the location. Contact customer service at (800) 228-9851 for ...

• Error: Duplicated meter read route/sequence combination

  Issue A read route/sequence is being used on more than one customer with the same service or it is being used on more than one service. Explanation Some electronic reading companies do not allow you to use the same read route/sequence for a service ...