Error_Maximum_receipt_number_reached

Error: Maximum receipt number reached

Issue

I'm using a third-party application to record payments and generate receipts. When the receipts are imported into Cash Receipting, an error message says the maximum receipt number has been reached and the workspace can't create any new receipts. How do I fix this? 

Error

 

Explanation

You may receive this error if you're using a third-party party application or online payments and the payment detail history isn't being deleted on a regular basis. The error means new receipts can't be created for the online payments because the maximum number of receipts have been created for the workspace. The maximum number of receipts is set for the workspace when the workspace is set up. 

Solution

To fix this error, download and install the 2025.02 release. It adds a receipt number generator that will create a unique receipt value for the receipt group that will be used for online payments and third-party payment applications. The receipt number generator will create a 10-11 digit value that will be appended to the receipt number for the workspace: ##.#########([Workspace].9-digit receipt number]) [More]

This update affects

  • Xpress Bill Pay and any bill provider that interfaces with Cash Receipting. 

  • Deposit list

  • Reconciliation report

  • Payment register

  • Receipt register

  • Unposted GL report

  • Unupdated payments report

 

 

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.

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