How do I assign a work order to a user? (Connect Online)
Request a user work on a work order. Use Work Orders to assign a work order to a user. Assigning a work order to a user will move the work order to the user's work order queue and the user will be able to view it and work on it.
Webinar: Create work orders
Learn how to create work orders in the field without assigning the work order to the user who created it. That way you can create a work order that is not assigned to the department that is responsible for completing the work order.
Assigning a work order to a user
1. Open My Dashboard.
2. Click Settings .
Settings button
The Settings fly-out menu displays on the screen.
Settings fly-out menu
The Work Orders page displays.
3. Click to select the work order number.
Work Order link on the Work Orders page
4. Click the Assign To button to view a list of users.
Assign To button on the Work Orders page
What if a user is missing from the Assign To list? If a user isn't listed, it means the user is not set up as a user in the application. If you're assigning a work order created in Maintenance Orders, add the user to Connect Maintenance Orders > Organization > Personnel. On the other hand, if the work order comes from Utility Management, add the user to Connect Utility Management > Organization > Service Order Personnel.
5. Select a user name to assign to the work order.
The work order is assigned to the user. The work order will be included in the user's work order queue so the user can see it and work on it.
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