How do I cancel all actions on a work order? (Connect Online)
Cancel all actions on a work order to cancel a work order. If there is more than one action linked to a work order, you will need to cancel all of the actions to cancel the work order.
Canceling all actions
1. Go to the work order detail.
See the help topic titled How do I view the work order detail?
2. Click the Modify button.
Modify menu
3. Select Cancel All the Actions.
Note: This menu option is available only when there's more than one action linked to a work order.
Selecting Cancel All the Actions
The Canceled Comments form displays.
Adding a comment to a canceled work order
4. Enter a comment to explain why the actions were canceled (optional).
5. Click Save.
All actions on the work order are canceled. The work order detail shows the canceled orders for the service address.
Viewing canceled work order history on Work Order page
Copyright © 2025 Caselle, Incorporated. All rights reserved.
Related Articles
How do I cancel an action on a work order? (Connect Online)
Delete an action from a work order. This option is available for work orders created in Utility Management. Canceling an action 1. Go to the work order detail. See the help topic titled How do I view the work order detail? 2. Click the Modify button. ...How do I work on a work order? (Connect Online)
Grab a work order to work on it. Use Connect Online to update a work order with important dates, notes, and so on. Working on a work order from the Work Order page 1. Open My Dashboard. 2. Use the Applications menu to select Work Orders List. Work ...Webinar: Connect Online Work Orders (2024.05)
Summary: Learn how to use Connect Online to view work orders in your list, enter work order information, submit new work orders, and everything you need to know about online work orders. Learn more about the Mobile app and how it can help you when ...Webinar: Connect Online Work Orders (2024.05)
Summary: Learn how to use Connect Online to view work orders in your list, enter work order information, submit new work orders, and everything you need to know about online work orders. Learn more about the Mobile app and how it can help you when ...Why can't I see a work order in my queue? (Connect Online)
View work orders that are assigned to you. Is the work order assigned to you? Unless you have access to see work orders for everyone, Connect Online will only show you the work orders assigned to you. If there's a work order out there that you should ...