How do I modify assistance?
Energy Assistance includes the programs and protections that help low-income consumers keep their utility services. These programs help customers pay utility bills. For example, a customer assistance program may lower a monthly utility bill or remove the amount that a customer owes. Another example is a program that may help customers with special needs pay their utility bill, and so on. Usually, customers must meet certain income limits and/or be payment troubled to qualify for energy assistance.
Warning! Contact Customer Service at (800) 243-8275 before you attempt to use Modify Data. The tools in Modify Data will modify or delete transactions. There is no undo for this routine.
Before you get started
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Back up the Utility Management database. See the help topic titled How do I back up the database?
Modifying assistance
1. Open Connect Utility Management > Organization > Modify Data.
The Modify Data Menu window displays on the screen.
Modify Data Menu
2. Click to select Modify Assistance.
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