How do I modify credit history?
A credit balance occurs when an account is overpaid. Use Modify Credit History (Single) to change the credit balance on an individual account.
Warning! Contact Customer Service at (800) 243-8275 before you attempt to use Modify Data. The tools in Modify Data will modify or delete transactions. There is no undo for this routine.
Before you get started
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Back up the Utility Management database. See the help topic titled How do I back up the database?
Modifying credit history
1. Open Connect Utility Management > Organization > Modify Data.
The Modify Data Menu window displays on the screen.
Modify Data Menu
2. Click to select Modify Credit Usage.
2018.11, 2018Dec19
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