How do I modify credit usage?

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• How do I modify credit history?

  A credit balance occurs when an account is overpaid. Use Modify Credit History (Single) to change the credit balance on an individual account. Warning! Contact Customer Service at (800) 243-8275 before you attempt to use Modify Data. The tools in ...

• Exceleron and My Usage Interface

  The 2023.02 release includes updates to the Excerlon and My Usage Interface. Closing the period/cycle will calculate the usage charge, miscellaneous credit total, miscellaneous charge total, tax total, device charge total, and bill total. include in ...

• Error: Rates with a maximum usage level

  Issue A rate is using levels but the maximum usage level is not set to 999999999. Explanation The rate has a level and the last level needs to have 999999999 entered as the maximum usage level. There may be a scenario where a customer usage is ...

• How do I activate units usage on a rate?

  Use Activate Units Usage to multiply quantity at each rate level by the number of units/shares from the billing record. The system will multiply the minimum amount and quantity at each rate level by the number of units/shares from the billing record. ...

• How do I set a low/high usage limit on a rate?

  You can add a low usage limit, high usage limit, or both a low usage limit and a high usage limit to a rate. When usage falls below the low usage limit or usage is greater than the high usage limit, the service that is tied to the rate will be ...