What if a user can't clock in? (Connect Online) (Admin)
When a user is not able to use Connect Online to clock in, you may need to check these troubleshooting items. The user must be linked to at least one department that is set up to use Connect Online. If the user is linked to more than one department, at least one of those departments must be set up to use Timekeeping to allow the user to clock in. Last, the user will not be able to clock in if the user has exceeded the maximum number of times a user can clock in/out of Connect Online.
Checking the user rights
Look up the user rights to find out if the user is assigned to at least one department that is set up to use Connect Online Timekeeping.
Do this...
1. Open Connect System Management Security Setup/Modify User Security.
2. Use the Look Up bar to enter a user name.
3. See if the user is assigned to at least one department that is set up to use Connect Online Timekeeping.
If the user is not assigned to a department that uses Connect Online Timekeeping, assign the a department that uses Connect Online Timekeeping to the user.
4. Click Save (CTRL+S).
Verifying the user has not exceeded the maximum clock in/out times
Use controls in Connect Timekeeping to change the number of times an employee can clock in and clock out using Connect Online Timekeeping. See also the help topic titled How often can employees clock in or clock out?
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