Enter billing adjustments to correct or modify charges that have already been billed to an account.

Billing adjustments allow you to increase, decrease, or correct billed amounts without changing the original assessment. This process is commonly used to resolve billing errors, apply approved corrections, or update charges when circumstances affecting a billing period change.

What Happens When You Enter a Billing Adjustment?

When a billing adjustment is entered:

• The billed amount is increased or decreased as needed.

• Account balances are updated to reflect the adjustment.

• Billing records are updated to document the change.

• Future statements reflect the adjusted balance.

• Account history provides an audit trail of the correction.

When Should You Enter a Billing Adjustment?

Enter a billing adjustment when:

• A billing charge was calculated incorrectly.

• An account was overbilled or underbilled.

• A correction is needed after billing has been generated.

• An approved credit or additional charge must be applied.

• Account balances need to be corrected without modifying the original assessment amount.

Before You Enter a Billing Adjustment

Review the following information before proceeding:

• The account receiving the adjustment

• The adjustment amount

• The billing period affected

• The reason for the adjustment

• Any required approvals or supporting documentation

Verifying this information helps ensure that billing records remain accurate and that adjustments are applied to the correct account and billing period.

Note: Billing adjustments affect account balances and billing records but do not change the original assessment amount. Review adjustment details carefully before completing the process.

Enter a billing adjustment

1. Open Connect Property Improvements > Accounts > Enter Billing Adjustments.

2. Fill in the account.

3. Use the Select the Unpaid Billing to Adjust grid to select an the unpaid billed amount to adjust.

4. Use the Billed Amount field to enter the adjusted amount.

5. Press Enter again to save the transaction.

The adjustment is saved.

Change a billing adjustment

Use Enter Billing Adjustments to create a new billing adjustment to adjust a billing adjustment that was saved during a previous session.

Delete a billing adjustment

You cannot delete a billing adjustment that has been updated to the General Ledger. You'll need to make that adjustment in the General Ledger.

Do this...

1. Open Connect Property Improvements > Accounts > Enter Billing Adjustments.

2. Use the Date field to enter the date when the transaction was created.

3. Click Delete (CTRL+G).

4. Fill in the options on the Delete Billings form.

5. Click OK.

The billing adjustment is deleted.

Options

Account

An account is an accounting record that shows increases, decreases, and a balance.

What is the account number?

• I know the account number. Use the Account field to enter an account number.

• Help me find the account number. Click Search, located at the end of the Account field. Use the Search form to select the account number. Click OK.

Billed amount

The Billed Amount displays the unadjusted billed amount. When you enter the Adjustment amount, in the Selected the Unpaid Billing to Adjust grid, the system will update the amount in the Billed Amount field to reflect the adjusted amount.

New Amount = Billed Amount − Adjustment

For example, the account for the Simms Estate is billed 172.63 but the account should only be billed $152.63. Jane uses Enter Billing Adjustments to subtract 20.00 from the billed amount. She enters 20.00-, making sure to enter the minus (-) sign, in the Adjustment column.

Then, Jane checks the amount in the New Amount column to make sure the New Amount column correctly displays the new billed amount.   

What is the adjustment amount?

Use the Adjustment column in the Select the Unpaid Billings to Adjust grid to enter the adjustment amount.

Billing adjustment summary

In New mode, this grid displays the transactions that have been created during the current session.

Date

The Date is the date the system will use to record the transaction.

Description

A description is a word or phrase that describes the character or features of the record.

Do you want to use the default description?

• Yes, I want to use the default description. Continue to the next field.

• No, I want to use a different description. Click on the Description field, and then type in a new description (up to 40 characters).

Reference number

In New mode, the Reference Number is a read only number. The first digit, the underlined digit in 1.01 is the reference number. The digits that follow the decimal place make up the sequence number. In the previous example, 1.01 is the sequence number.

Select the unpaid billing to adjust

This grid displays the transactions for the billed amounts for the account. Click on a row to select it. Then, use the Adjustment column to enter the adjustment amount. To add an amount, enter the amount. To subtract an amount, enter the amount followed by a minus sign (−).

Source ID

The source ID is a user-defined field that allows you to save a last name or code with the transaction. This field is optional.

Do you want to record the source ID?

• Yes, I want to record a source ID. Use the Source ID field to record the information.

• No, I do not want to record a source ID. Continue to the next step.