Error: Customer missing a billing service for transactions

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• Error: Customers missing final disconnect date on a billing service

  Issue A final bill customer is missing the final disconnect date on a billing service that was disconnected with the final bill. Explanation A final bill customer should have a final disconnect date on each billing service that will not be billed ...

• Error: Customers with a missing service summary

  Issue A customer does not have a service summary. Explanation Each customer should have a service summary with the customer's prior period service balances. The application uses the customer's service summary to verify billing transactions. Solution ...

• Error: Customers missing a billing service for the deposit

  Issue A customer has a billing service that requires a deposit but a deposit is not recorded. Explanation A customer should have a billing service for each deposit. Solution These steps will link the billing service to the deposit. Refund the ...

• Error: Customers without a billing service for the meter

  Issue A customer is missing a billing service for a meter. Explanation Usage cannot be billed without an active billing service. An active billing service should also be tied to an active meter. Solution Contact customer service at (800) 228-9851 for ...

• How do I search for customers with deposits who are missing a deposit service? (2023.11)

  If a customer has a deposit, the the customer should have a billing service tied to the deposit. Finding a customer who has a deposit that is not tied to a billing service is an issue that needs to be fixed by refunding the deposit, adding the ...