Error_Customers_missing_final_disconnect_date_on_a_billing_service

Error: Customers missing final disconnect date on a billing service

Issue

A final bill customer is missing the final disconnect date on a billing service that was disconnected with the final bill. 


Explanation

A final bill customer should have a final disconnect date on each billing service that will not be billed after the final bill. In most cases, that means each billing service should have a disconnect date.  

A billing service refers to the billing transaction that is created for a metered service. Each summary record for a metered service should have a billing service. 


Solution

You can fix this issue by running Recalculate. 

 

1. Run Recalculate. 

2. Change the customer number to the customer number on the error report. 

3. Click to select the Correct Invalid Final Disconnect Dates checkbox. 

4. Click GO (CTRL+G). 

 

 

202305 2023Mar27

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.

    • Related Articles

    • Error: Customer missing a billing service for transactions

      Issue A customer is missing a billing service for transactions. Explanation A customer should have a billing service for each service in their transaction history. Solution Add the service to the customer (Modify Existing Customers). The error report ...

    • Error: Customers with invalid final bill information

      Issue A final bill is recorded on a customer account, but the final bill includes a final bill date that falls outside of the period when the customer was active. Explanation The final bill date for a customer should occur after the most recent ...

    • Error: Customers missing a billing service for the deposit

      Issue A customer has a billing service that requires a deposit but a deposit is not recorded. Explanation A customer should have a billing service for each deposit. Solution These steps will link the billing service to the deposit. Refund the ...

    • How do I bill penalty on final disconnect?

      When a service is terminated at a service address, in other words, a final disconnect date is saved in the customer's account, Connect can bill a penalty on a permanently disconnected service. Note: The Bill Final Disconnect checkbox is only ...

    • Error: Customers with a missing service summary

      Issue A customer does not have a service summary. Explanation Each customer should have a service summary with the customer's prior period service balances. The application uses the customer's service summary to verify billing transactions. Solution ...