Error: Customers with a missing service summary

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• Error: Customers missing final disconnect date on a billing service

  Issue A final bill customer is missing the final disconnect date on a billing service that was disconnected with the final bill. Explanation A final bill customer should have a final disconnect date on each billing service that will not be billed ...

• Error: Customer missing a billing service for transactions

  Issue A customer is missing a billing service for transactions. Explanation A customer should have a billing service for each service in their transaction history. Solution Add the service to the customer (Modify Existing Customers). The error report ...

• How do I search for customers with deposits who are missing a deposit service? (2023.11)

  If a customer has a deposit, the the customer should have a billing service tied to the deposit. Finding a customer who has a deposit that is not tied to a billing service is an issue that needs to be fixed by refunding the deposit, adding the ...

• Error: Customers missing a billing service for the deposit

  Issue A customer has a billing service that requires a deposit but a deposit is not recorded. Explanation A customer should have a billing service for each deposit. Solution These steps will link the billing service to the deposit. Refund the ...

• Error: Customers with a summary balance discrepancy

  Issue A customer's prior period services balances have an error. Explanation A summary balance is a record of the customer's prior period services balances. The application uses the summary balance to verify the billing and amounts are correct. ...