Error_Customers_with_a_missing_equal_pay_history

Error: Customers with a missing equal pay history

Issue

An equal pay customer does not have an equal pay history. 


Explanation

The equal pay history has the customer's expected equal pay balance. The customer's equal pay balance may be different from the customer's service balance. 

Equal pay is a payment option that averages power usage from the last twelve months and divides it into equal monthly payments. When a transaction for equal pay is recorded, the application records the transaction in a log. The transaction log is the equal pay history. Each equal pay transaction should include the related summary balances. 


Solution

1. Run Recalculate. 

2. Change the customer number to the customer number on the error report. 

3. Click to select the Correct Equal Pay History checkbox. 

4. Click GO (CTRL+G).

 

202305 2023Mar27

 

 

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