Error: Customers with a meter that is tied to multiple billing services

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• Error: Customers without a meter for their metered billing services

  Issue A customer with a metered billing service does not have a meter tied to it. Explanation If a customer has a metered billing service, the customer should also have an active meter tied to it. If a meter is not tied to the metered billing ...

• Error: Customers with a billing service tied to a meter that is not valid

  Issue A customer with a billing service is tied to a meter that doesn't exist. Explanation Each billing service with a meter must be tied to a meter that is set up, active (not retired), and tied to the service address. Solution Check if the meter is ...

• Error: Customers with a meter for their active metered billing services

  Issue A customer has an active metered billing service that does not have a metered. Explanation If a customer has an active metered billing service, the customer should also have an active meter tied to it. Solution Check if the customer has an ...

• Error: Customers without a billing service for the meter

  Issue A customer is missing a billing service for a meter. Explanation Usage cannot be billed without an active billing service. An active billing service should also be tied to an active meter. Solution Contact customer service at (800) 228-9851 for ...

• Error: Customers with a billing service tied to an invalid rate

  Issue A customer has a billing service linked to an invalid rate. Explanation A customer's billing service is linked to a rate that doesn't exist, is not active, or was created for another service. Solution Check to see if the service to verify the ...