Error: Customers with a meter for their active metered billing services

• Related Articles

• Error: Customers without a meter for their metered billing services

  Issue A customer with a metered billing service does not have a meter tied to it. Explanation If a customer has a metered billing service, the customer should also have an active meter tied to it. If a meter is not tied to the metered billing ...

• Error: Customers with a meter that is tied to multiple billing services

  Issue A customer has a metered service, such as electricity or water, that is tied to more than one meter. Explanation A metered billing service should only be tied to one meter. Each billing service will create billing transactions for the customer. ...

• Error: Customers without a billing service for the meter

  Issue A customer is missing a billing service for a meter. Explanation Usage cannot be billed without an active billing service. An active billing service should also be tied to an active meter. Solution Contact customer service at (800) 228-9851 for ...

• Error: Customers with a billing service tied to a meter that is not valid

  Issue A customer with a billing service is tied to a meter that doesn't exist. Explanation Each billing service with a meter must be tied to a meter that is set up, active (not retired), and tied to the service address. Solution Check if the meter is ...

• Error: Customer is part of a consolidated billing setup without an active master customer account

  Issue A customer using consolidated billing does not have an active master customer account. Explanation If a customer is using consolidated billing for utilities, the customer must have an active master customer account. The master customer account ...