Error: Locations with duplicate meter sequences

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• Error: Duplicate period meter readings in the same period

  Issue There's more than one meter reading for the same meter with the same meter reading information in the same period. Explanation Under normal circumstances, each meter should only have one meter reading recorded in a period. If a meter has more ...

• Error: Locations with an inactive meter

  Issue A location has a meter that is not active. Explanation An inactive meter cannot be billed and cannot record meter activity. Solution Contact customer service at (800) 228-9851 for assistance. 202305 2023Mar27 Copyright © 2025 Caselle, ...

• Error: Duplicate action codes

  Issue If the action code and service combination is used more than once the combination is flagged as a duplicate action code. Explanation With the exception of other type action codes, the action code and service combination can only be used once. ...

• Error: Locations with multiple active customers

  Issue A location has more than one active customer. Explanation Each location should have only one active customer. When there is more than one active customer at a location, duplicate billings may be created for each active customer. Solution ...

• Error: Metered locations without an active customer

  Issue A location with a meter does not have an active customer. Explanation Usage cannot be billed unless the location is tied to an active customer. Solution Add an active customer to the location. Contact customer service at (800) 228-9851 for ...