How do I add a comment to a service order?
Add a comment to a service order to include additional information. For example, the meter location, the dog that's on the premises, an owner's request to shut the gate, etc. The service order comment will show up when you look up the service order and you can choose to include it on a printed service order.
Adding a comment to a new service order
1. Open Connect Utility Management > Service Orders > Create New Service Orders.
2. Use the field titled Created Comment to add a comment.
Created Comment
Displaying a comment created in Connect Online
If you want Connect Online users to view a comment that's saved on a service order, click to select the checkbox titled Display Comment in the Online Work Order List. See the help topic titled How do I display a service order comment in Connect Online?
Remember, in Connect Online a work order refers to service orders AND maintenance orders.
Adding a comment to a completed service order
1. Open Connect Utility Management > Service Orders > Modify Existing Service Orders.
2. Enter the service order number.
3. When the Service Order Completed window displays, click Yes.
Modify Existing Service Orders, Service Order Completed window
4. Assign an action code, enter the comment, and click OK.
If the service order has more than one action code, you can use the Action Code box to link the comment to a specific action code on the service order. Each action code can be linked to a separate comment. This feature is available in the 2023.02 release.
Modify Existing Service Orders, Completed Comment window
202302, 2023Jan25
Copyright © 2025 Caselle, Incorporated. All rights reserved.
Related Articles
How do I display a service order comment in Connect Online?
If you add a comment to a service order, you can set up Connect to display the comment in Connect Online. This setting is set on each service order, which means you can decide which comments to show or hide. Webinar: Service order comments Learn how ...How do I create a new service order?
A service order is a request for work that includes a description of the work to perform. Use Create Service Orders to enter a request for work. Creating a service orders 1. Open Connect Utility Management > Service Orders > Create New Service ...How do I add an action to a work order? (Connect Online)
Adding an action. You can add an action to an existing work order. When there is more than one action linked to a work order, the work order number is followed by a hyphen and a number. This option is available for work orders created in Utility ...How do I enter comments? (Service Orders)
To add a comment to service order, use the Completed Comment box on the Complete Service Orders view. You can type and view up to eight rows of text in the Completed Comment box. To lean more, watch a video (0m45s). Completed comment box Adding a ...How do I replace an action on a work order? (Connect Online)
Remove an action from a work order and replace it with a different one. This option is available for work orders created in Utility Management. Replacing an action on a work order 1. Go to the work order detail. See the help topic titled How do I ...