How do I display a service order comment in Connect Online?
If you add a comment to a service order, you can set up Connect to display the comment in Connect Online. This setting is set on each service order, which means you can decide which comments to show or hide.
Webinar: Service order comments
Learn how to set up a service order comment to display in Connect Online.
Displaying service order comments in Connect Online
1. Open Connect Utility Management > Service Orders > Modify Existing Service Orders.
2. Look up a service order number, and then press Enter.
3. Use the Created Comment field to add additional instructions.
4. Click to select the checkbox titled Display Comment in the Online Work Order List.
Display comment in the online work order list checkbox
5. Click Save (Kirtles).
When you view the service order in Connect Online, the comment will display after the description in italicized text.
Setting my default setting to show created comment in Connect Online
You can change the default setting to always select the checkbox titled Display Comment in the Online Work Order List when you create a new service order. To learn more, see the help topic titled How do I display created comments in Connect Online?
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