How do I apply/refund deposits?
Apply a deposit to an account or refund a deposit for a single customer or group of customers.
Applying a deposit
When you apply a deposit, running this routine will create an applied deposit transaction for every deposit selected. Deposits will be applied to the service with the deposit. Deposits will not be applied if there's a delinquent balance.
Do this...
1. Open Connect Utility Management > Customers > Automatically Apply Deposits/Interest.
2. Click to select the Refund/Apply Deposits checkbox.
3. Use the Refund/Apply Deposits list to select Apply.
Refund/Apply deposits list
4. Set up the remaining options.
Only apply/refund interest when the deposit is applied/refunded
Only apply deposit/interest to the deposit service
Only apply/refund interest to those with deposits
Include final billed customers
Exclude/Include customers with a cosigner, landlord, or both
5. Click GO (CTRL+G).
The deposit is applied to the account balance.
202005, 2020Mar24
Refunding a deposit
When a deposit is refunded, running this routine will create a refund transaction and refund check for the deposit. Deposits will not be refunded on delinquent accounts.
What needs to be set up create a refund check? To create a refund check, the Pending Check Interface in Utility Management must be set up and the Connect Check on Demand application must be installed. To learn how to set up the Pending Check Interface, see How do I set up my Utility Management interface? To purchase the Connect Check on Demand application, contact Caselle at (800) 228-9851.
Do this...
1. Open Connect Utility Management > Customers > Automatically Apply Deposits/Interest.
2. Click to select the Refund/Apply Deposits checkbox.
3. Use the Refund/Apply Deposits list to select Apply.
4. Set up the remaining options.
Only apply/refund interest when the deposit is applied/refunded
Only apply deposit/interest to the deposit service
Only apply/refund interest to those with deposits
Include final billed customers
Exclude/Include customers with a cosigner, landlord, or both
5. Click GO (CTRL+G).
The deposit is refunded. If the Pending Check interface is set up, a refund check is created.
202005, 2020Mar24
Applying/Refunding interest
See How do I apply/refund interest?
Accruing interest
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