How do I change the session timeout setting? (Connect Online)
If the user does not use any of the tools or views in Connect Online, the session status changes to inactive. To add an enhanced layer of security, you can set up Connect Online to log out users when there's an extended period without any user activity.
Logging users with inactive sessions
1. Open Connect System Management > Security > Modify Security Settings.
2. Click the Security Settings tab.

Modify Security Settings: Security Settings tab
3. Use the Log User Out of Connect Online After menu to select the inactive period.

Modify Security Settings: Logging a user out of Connect Online
The session timeout setting is updated for all Connect Online users.
Copyright © 2025 Caselle, Incorporated. All rights reserved.
Related Articles
How do I reset a user's MFA setting? (2023.11)
If a user loses or damages the device with the authenticator app and the user doesn't have a recovery code, you may need to reset the MFA setting on the user account. The MFA setting for the user will be removed and the user will be asked to set up ...
How do I reset a user's MFA setting? (2023.11)
If a user loses or damages the device with the authenticator app and the user doesn't have a recovery code, you may need to reset the MFA setting on the user account. The MFA setting for the user will be removed and the user will be asked to set up ...
I don't want to enter MFA every time I log in. How do I fix it? (2023.11)
Issue I have to enter an authentication code every time I log in to Connect Online, but I have other apps that use MFA that only require me to log in once month. Can I set up my Connect Online MFA settings like the other apps so I don't have to look ...
How do I set up Multi-factor Authentication (MFA) for my organization? (2023.11)
Set up Connect Online to require Multifactor Authentication to log in. MFA 3/20/2019 16:33ers an additional layer of security for your organization. Your users will be asked to enter an MFA passcode on every device and browser. Your users will need ...
How do I disable Multi-factor Authentication (MFA)? (2025.11)
In some instances, an organization may want to disable MFA for some users. For example, Users who do not have access to MFA tools (such as a phone, token, or reliable internet connection to complete MFA). Users who are only using an application, such ...