I_don_t_want_to_enter_MFA_every_time_I_log_in._How_do_I_fix_it_2023.11_

I don't want to enter MFA every time I log in. How do I fix it? (2023.11)

Issue

I have to enter an authentication code every time I log in to Connect Online, but I have other apps that use MFA that only require me to log in once month. Can I set up my Connect Online MFA settings like the other apps so I don't have to look up and enter an authentication code every time?


Explanation

It depends on how the application administrator has set up the MFA settings at the System Management level. There's a setting Modify Security Settings that allows the application administrator to control the number of days between prompts to authenticate the user.  


Solution

Choose an option: 

  • Select the Remember Me checkbox in the Connect Online sign on window. This option will change the MFA setting to remember you for the period set by the application administrator. You will only need to enter the MFA authentication code when the valid MFA period expires. 

Connect Online Sign On window

 

 

  • If the Remember Me option doesn't stop the app from asking for authentication, you may need to contact the application administrator to ask them to set up the option to remember a device. [More]

 

 

 

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.

    • Related Articles

    • How do I set up Multi-factor Authentication (MFA) for my organization? (2023.11)

      Set up Connect Online to require Multifactor Authentication to log in. MFA 3/20/2019 16:33ers an additional layer of security for your organization. Your users will be asked to enter an MFA passcode on every device and browser. Your users will need ...
    • How do I reset a user's MFA setting? (2023.11)

      If a user loses or damages the device with the authenticator app and the user doesn't have a recovery code, you may need to reset the MFA setting on the user account. The MFA setting for the user will be removed and the user will be asked to set up ...
    • How do I reset a user's MFA setting? (2023.11)

      If a user loses or damages the device with the authenticator app and the user doesn't have a recovery code, you may need to reset the MFA setting on the user account. The MFA setting for the user will be removed and the user will be asked to set up ...
    • How do I disable Multi-factor Authentication (MFA)? (2025.11)

      In some instances, an organization may want to disable MFA for some users. For example, Users who do not have access to MFA tools (such as a phone, token, or reliable internet connection to complete MFA). Users who are only using an application, such ...
    • I lost my authentication device. How do I log in? (2023.11)

      Issue I lost my phone that has the authentication application installed on it. How do I log in to Connect Online? Explanation You will be asked to enter an MFA code when you log in to Connect Online. Usually, you would use the authentication app to ...