Find and repair corrupted receipts. A corrupted receipt refers to a payment record that has become incomplete, inaccruate, or unreadable due to an error during processing or entry. It typically means the receipt is not valid without correction or investigation.
Common causes of a corrupted receipt:
Timeout during receipt entry or processing.
Network disruption that cuts off communication between systems.
Data entry errors like missing required fields or mismatched amounts.
Database corruption caused by hardware failures.
Unauthorized modifications that alter the original payment details improperly.
Use Delete Bad Receipts to delete corrupt receipts that cannot be fixed using Enter Payments. Using Delete Bad Receipts will a gap in receipt numbers.
To preserve the audit trail, use Void Receipts instead. You can void receipts that have been posted to the general ledger.
Back up the database. You should always back up the database before running a routine that will modify or delete transactions. (System Management > Send Databases)
Has the receipt been updated to an interfaced application? Contact Caselle support for assistance at (800) 243-8275.
Has the receipt been updated to General Ledger? Contact Caselle support for assistance at (800) 243-8275.
Back up the database before you continue. When you run this routine, the backup file is the only way to restore a deleted receipt. This routine will allow you to select receipts one at a time. To delete a range of receipts, contact Caselle support at (800) 243-8275.
Do this...
1. Use the Cash Receipting reports or Inquiry to identify the bad receipt numbers.
2. Open Connect Cash Receipting > Payments > Delete Bad Receipts.
3. Enter the receipt number assigned to the bad receipt.
You can Search this field. When you enter a receipt number, the receipt information displays in the grid. You can keep entering receipt numbers until all of the receipts that you want to delete are displayed in the grid.
How do I select more than one receipt?
To select more than one receipt, click the Search button. When the Search form displays, press and hold the SHIFT or CTRL key and then click a receipt to select it.
4. Review the receipt numbers in the grid and select the receipts that you want to delete.
Make sure the grid includes only the receipts that you want to delete.
5. Click GO (CTRL+G).
The bad receipts are deleted.
Keep an audit trail of voided receipt numbers. To void a receipt that was just entered, follow the instructions in this section.
Do this...
1. Open Connect Cash Receipting > Payments > Enter Payments.
2. Log in.
3. Click Edit (CTRL+E).
4. Click on the Receipt Number field and enter the receipt number on the receipt to void.
5. Click to select the button titled Abort/Void (CTRL+D).
The receipt is voided.
Use Setup/Modify User Rights in System Management > Security to restrict user access to the Delete Bad Receipts routine. If you need assistance, contact Caselle support at (800) 243-8275.
You can run Recalculate with the option selected to Check for Missing Receipt Numbers. Use the section titled Missing Receipt Numbers in the Checkout Report to view deleted receipts.
If you want to see the deleted information, you will need to set up management tracking.
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