How do I reset my password? (Connect Online)

If you forgot your password, you can reset it. You can also use the option to reset a password to change your password as often as it's needed.

Note: Connect and Connect Online use the same password. If you use both Connect and Connect Online, you should use the new password to login for both applications. 

 

The link to reset a Connect Online password by the user is included in the 2023.11 release. In the earlier version, you had to contact the application administrator to reset or change your password. 

 

Resetting my Connect Online password

1. Launch Connect Online. 

2. Click Forgot Password. 

 

3. Enter your User ID and email, and then click Next. 

 

4. Check your email for the Caselle Password Recovery Code. 

 

5. Enter the recovery code from the email, and then click Next.

6. Enter a new password, and then click Continue. 

The new password needs to conform to your organization's password requirements for Connect Online. For example, a new password may be have a minimum length, require a letter, and require a number. 

Your Connect Online password is reset and you're ready to log in.

 

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.

• Related Articles

• How do I disable direct entry for users who will be using Connect Online?

  Issue We want our users to use Connect Online to enter and submit requisitions and purchase orders. Is there a way to stop these users from using the Connect Console to enter and submit requisitions and purchase orders? Explanation User rights ...

• How do I change Connect Online password requirements? (Connect Online)

  Connect and Connect Online use the same security settings to define password requirements. You cannot set up one set of password requirements specifically for Connect and another set of password requirements for Connect Online. The password ...

• How do I save changes to columns I make in Connect Online?

  Issue I added a column to the requisitions page in Connect Online, but there's no way to save my changes to the default layout. How do I do that? Explanation The grids in Connect Online are set up to remember the changes that you make to the columns ...

• How do I change the password expiration period? (Connect Online)

  You can set up the security settings in Connect to force a user to change their user password. There is only one control in Connect but it controls the valid password period in both Connect and Connect Online. You can also allow Connect and Connect ...

• How do I submit a request? (Connect Online)

  Submit a request for time-off. Use Connect Online to fill in the request form and send it for approval. When the request is approved, you'll receive a notification and the request will show up as a completed request. Before you get started Add the My ...