How_do_I_unlock_a_locked_user_account_

How do I unlock a locked user account?

When a user fails to log in within the number of attempts allowed by the application administrator, Connect will lock the user account as a security precaution. The locked account prevents people from logging on. However, you may have a user who has accidentally triggered the account lock. The application administrator can use User Security to unlock the user's account, which will allow the user to log in.

 

Unlocking a locked user account

1. Open Connect System Management > Security > Setup/Modify User Rights.

2. Use the Look Up bar to enter the user name. Press Enter.

3. Click to deselect the checkbox Lock Login.

The user account is unlocked.

 

 

Copyright © 2025 Caselle, Incorporated. All rights reserved.

    • Related Articles

    • How do I unlock a user who is locked out?

      When a user attempts to log in and fails, Connect will count the number of failed log ins. When the number of failed log ins is greater than the number of log in attempts allowed in the organization's security settings, Connect will lock the user ...

    • How do I lock or unlock user accounts? (Connect Online)

      As the application administrator, you can decide how many times a user can attempt to log in before Connect Online locks out the user. A user who fails to log in is locked out of Connect and Connect Online. Being locked out means the user cannot ...

    • Why is my Caselle Cloud account locked? (2025.05)

      Issue I can't login to Caselle Cloud and now it says that my account is locked. How do I fix this? Explanation Caselle Cloud has additional security measures in place to prevent brute-force attacks on the Caselle Cloud server. A brute-force attack ...

    • Can I print a User Rights report?

      Use the User Rights Report to view permissions that are given to a user. The report includes: User ID: A User ID is a unique ID you use to identify a user in Connect. Name: The user's name. Network User ID: The User ID the user uses to sign onto the ...

    • How do I print a User Rights report?

      Use the User Rights Report to view permissions that are given to a user. The report includes: User ID: A User ID is a unique ID you use to identify a user in Connect. Name: The user's name. Network User ID: The User ID the user uses to sign onto the ...