How do I lock or unlock user accounts? (Connect Online)
As the application administrator, you can decide how many times a user can attempt to log in before Connect Online locks out the user.
A user who fails to log in is locked out of Connect and Connect Online. Being locked out means the user cannot attempt to log in even if the user is using the correct User ID and password. The feature to lock out a user after so many failed log in attempts protects Connect and Connect Online from access by unauthorized personnel.
When a user account is locked, the user needs to contact the application administrator to unlock their user account.
Changing the number of failed log in attempts
1. Open Connect System Management > Security > Modify Security Settings.
2. Click the Security Settings tab.
Modify Security Settings: Security Settings tab
3. Enter a number in Lock Out After [ _ ] Attempts.
Modify Security Settings: Locking out a user after failed attempts
When a user exceeds the number of log in attempts, Connect and Connect Online will lock the user accounts. The user will not be able to log in to Connect or Connect Online until an application administrator unlocks the user account.
Unlocking a locked user account
1. Open Connect System Management > Security > Setup/Modify User Rights.
2. Enter the user name in the User Look Up bar.
3. Press Enter.
4. Click to deselect the checkbox titled Lock Login.
Clearing the Lock Login checkbox will unlock the user account. Now, the user can attempt to log in to Connect and Connect Online.
Copyright © 2025 Caselle, Incorporated. All rights reserved.
Related Articles
How do I reset a user's MFA setting? (2023.11)
If a user loses or damages the device with the authenticator app and the user doesn't have a recovery code, you may need to reset the MFA setting on the user account. The MFA setting for the user will be removed and the user will be asked to set up ...How do I reset a user's MFA setting? (2023.11)
If a user loses or damages the device with the authenticator app and the user doesn't have a recovery code, you may need to reset the MFA setting on the user account. The MFA setting for the user will be removed and the user will be asked to set up ...How do I set up Multi-factor Authentication (MFA) for my organization? (2023.11)
Set up Connect Online to require Multifactor Authentication to log in. MFA 3/20/2019 16:33ers an additional layer of security for your organization. Your users will be asked to enter an MFA passcode on every device and browser. Your users will need ...I don't want to enter MFA every time I log in. How do I fix it? (2023.11)
Issue I have to enter an authentication code every time I log in to Connect Online, but I have other apps that use MFA that only require me to log in once month. Can I set up my Connect Online MFA settings like the other apps so I don't have to look ...How do I disable Multi-factor Authentication (MFA)? (2025.11)
In some instances, an organization may want to disable MFA for some users. For example, Users who do not have access to MFA tools (such as a phone, token, or reliable internet connection to complete MFA). Users who are only using an application, such ...