Could not retrieve position timesheet. 500: Internal Server Error
This error occurs when an employee has a position template that has a task that is missing an activity. To fix the error, you'll need to delete the task from the position template or add an activity and then send the updated position template to Connect Online.
Adding an activity to a task on an employee position template
Use this option if you want to keep the task or the task has related transactions. Remember, you need to add an activity or delete the task AND send the updated position template to the Caselle Time Clock.
Do this...
1. Open Connect Timekeeping Employees Modify Existing Employees.
2. Look up an employee and press Enter.
3. Click to select the Positions tab.
4. If the employee has more than one position, click to select the position with the position template that is missing an activity.
5. Click to select the Templates subtab.
5. Locate the task that is missing an activity and click to select it.
6. Enter an Activity.
7. Click Save (CTRL+S).
The activity is assigned to the task. You're ready to send users and positions to Caselle Time Clock.
Deleting a task that's missing an activity from an employee position template
Use this option to delete a task from a position template. If you choose this option, you will need to send the updated position template to Caselle Time Clock.
Do this...
1. Open Connect Timekeeping Employees Modify Existing Employees.
2. Look up an employee and press Enter.
3. Click to select the Positions tab.
4. If the employee has more than one position, click to select the position with the position template that is missing an activity.
5. Click to select the Templates subtab.
5. Locate the task that is missing an activity and click to select it.
6. Click Remove the Selected Template.
The task is deleted.
7. Click Save (CTRL+S).
The task is deleted. You're ready to send users and positions to Caselle Time Clock.
Sending users and employee position templates to Caselle Time Clock
After you update an employee's position template, the last step is to send the updated position template to Caselle Time Clock.
Do this...
1. Open Connect Timekeeping Organization Organization.
2. Click to select the Connect Online tab.
3. Click the button titled Send Users and Positions to Caselle Time Clock.
4. Click Save (CTRL+S).
That should fix the error. If the error persists, call Caselle support at (800) 243-8275.
Copyright © 2025 Caselle, Incorporated. All rights reserved.
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