How do I change a billing adjustment?
A billing adjustment in Connect Animal License modifies the original charge—either increasing, reducing, or correcting the amount owed.
What changing it does
When you update a billing adjustment, you’re refining how a charge is applied so the account reflects the correct balance.
Why you would change it
You might revisit a billing adjustment when the original change no longer reflects the right outcome:
- Correct the amount
The adjustment was entered incorrectly or needs recalculation.
- Update the reason
The context has changed—what was a waiver may now need to be a partial charge, or vice versa.
- Fix application errors
The adjustment was applied to the wrong license, animal, or account.
- Respond to new information
Documentation, eligibility, or timing changed after the original adjustment was made.
In practice
Billing adjustments are often used to handle exceptions. Changing one ensures the final balance stays accurate and defensible—especially when circumstances evolve after the initial entry.
Do this...
1. Open Connect Animal License > Licenses > Enter Billing Adjustment.
2. Click Edit (CTRL+E).
3. Enter the Date.
On what date was the billing adjustment entered?
-
Type in the MM/DD/YYYY in the Date field.
All of the billing adjustment transactions will display in the grid, located on the lower right portion of the form.
4. Use the grid to identify which transaction to edit.
5. Type the transaction's reference number in the Reference Number field.
6. Now, update the billing adjustment entry.
The changes to the billing adjustment entry are saved.
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