How do I delete a billing adjustment?
Deleting a billing adjustment removes a change that was applied to a charge, restoring the billing record to its prior state.
What it does
It eliminates the adjustment entirely—as if it was never applied—so the original fee or balance stands on its own.
Why you would delete it
You’d typically delete a billing adjustment when it shouldn’t exist at all:
- It was created in error
The adjustment was added by mistake or to the wrong record.
- It’s no longer valid
The condition that justified the adjustment (like a discount or waiver) doesn’t apply anymore.
- It’s duplicative
The same adjustment was entered more than once.
- You’re replacing it
It’s cleaner to remove the incorrect adjustment and enter a new, accurate one.
In practice
Deletion is best used when the adjustment itself is wrong—not just the amount or details. If the intent is still valid but needs refinement, editing the adjustment is usually the better choice.
Do this...
1. Open Connect Animal License > Licenses > Enter Billing Adjustment.
2. Enter the Date.
On what date was the payment entered?
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Type in the MM/DD/YYYY in the Date field. All of the billing adjustment transactions will display in the grid, located on the lower right portion of the form.
3. Click Delete (CTRL+D).
4. What do you want to do?
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I want to delete a single reference number. Click Delete Single Reference Number. Then, enter the reference number to delete.
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I want to delete a range of reference numbers. Click Delete Reference Number Range. Then, enter the first and last number in the range.
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I want to delete ALL of the reference numbers on the input date. Click Delete Billing Adjustment Input on MM/DD/YYYY. Verify the MM/DD/YYYY in the Input Date field is correct. Important! You may want to back up the Animal License database before you continue.
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