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How do I change a manual billing entry?

A manual billing entry in Connect Animal License is a billing record that you create or edit directly, rather than one generated automatically by the system (for example, during standard license renewal processing).


What it is
A manual billing entry typically includes charges, adjustments, or credits that you enter by hand. It gives you control over the billing details for a specific record—such as an animal license, owner account, or transaction—when the default system behavior doesn’t fit the situation.

  • Why you would change it
    You might update or create a manual billing entry when you need to:

  • Correct an error
    Adjust a fee that was calculated incorrectly or applied to the wrong account.

  • Apply special circumstances
    Add discounts, waive fees, or include penalties that aren’t handled automatically.

  • Reflect offline activity
    Record payments or charges that happened outside the system (e.g., in-person transactions).

  • Handle exceptions
    Manage unique cases like backdated licenses, replacements, or administrative adjustments.

 


In practice
Think of manual billing entries as a way to step outside the automated workflow—giving you flexibility to ensure the final balance accurately reflects what should be charged or paid.

 


Do this...

1. Open Connect Animal License > Licenses > Enter Manual Billings.

2. Click Edit (CTRL+E).

3. Enter the Date.

This is the date when the transaction was created.

On what date was the manual billing entered?

  • Type in the MM/DD/YYYY in the Date field. All of the manual billing transactions will display in the grid, located on the lower right portion of the form.

4. Use the grid to identify which transaction to edit.

5. Type the transaction's reference number in the Reference Number field.

6. Now, update the manual billing entry.

7. Click Save (CTRL+S).

The updated record is saved.

 

 

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