How do I delete a payment?
Deleting a payment removes the transaction entirely from the account—as if it was never recorded.
What it does
It eliminates the payment and reverses its impact on the balance, restoring any charges that were previously paid or reduced.
Why you would delete it
You’d typically delete a payment only when the transaction itself is invalid:
- It was entered by mistake
The payment shouldn’t exist in the system at all. - It’s duplicated
The same payment was recorded more than once. - It’s tied to the wrong account
The payment needs to be removed and re-entered correctly elsewhere. - The payment failed or was voided
For example, a bounced check or a canceled transaction.
In practice
Deletion is a clean reset when the payment is fundamentally wrong. If the payment is valid but needs correction—such as changing how it’s applied or adjusting the amount—it’s usually better to update the entry or use a payment adjustment to preserve a clear audit trail.
Important! You may want to back up the Animal License database before you continue. Deleting a payment
Open Connect Animal License > Licenses > Enter Payments.
2. Enter the Date.
This is the date when the payment was created.
On what date was the payment entered?
Type in the MM/DD/YYYY in the Date field. All of the payment transactions will display in the grid, located on the lower right portion of the form.
3. Click Delete (CTRL+D).
4. What do you want to do?
I want to delete a single reference number. Click Delete Single Reference Number. Then, enter the reference number to delete.
I want to delete a range of reference numbers. Click Delete Reference Number Range. Then, enter the first and last number in the range.
I want to delete ALL of the reference numbers on the input date. Click Delete Payment Input on MM/DD/YYYY. Verify the MM/DD/YYYY in the Input Date field is correct.
The payment is deleted.
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