How do I delete a payment adjustment?
Deleting a payment adjustment removes a change that was applied to a payment, restoring the payment’s original effect on the account.
What it does
It eliminates the adjustment entirely—so the payment is applied as it was before the adjustment was made.
Why you would delete it
You’d typically delete a payment adjustment when the adjustment itself is incorrect or unnecessary:
- It was created in error
The adjustment shouldn’t have been applied in the first place. - It’s no longer valid
The reason for the adjustment (such as a correction or reallocation) no longer applies. - It duplicates another adjustment
The same change was entered more than once. - You’re reverting to the original payment
It’s clearer to remove the adjustment than to modify it.
In practice
Deletion is appropriate when the adjustment is fundamentally wrong. If the intent is still valid but the details need refining, changing the payment adjustment is usually the better option—so the record remains accurate and transparent.
Important! You may want to back up the Animal License database before you continue.
1. Open Connect Animal License > Licenses > Enter Payment Adjustments.
2. Enter the Date.
This is the date when the transaction was created.
On what date was the payment entered?
Type in the MM/DD/YYYY in the Date field. All of the payment adjustment transactions will display in the grid, located on the lower right portion of the form.
3. Click Delete (CTRL+D).
4. What do you want to do?
I want to delete a single reference number. Click Delete Single Reference Number. Then, enter the reference number to delete.
I want to delete a range of reference numbers. Click Delete Reference Number Range. Then, enter the first and last number in the range.
I want to delete ALL of the reference numbers on the input date. Click Delete Payment Adjustment Input on MM/DD/YYYY. Verify the MM/DD/YYYY in the Input Date field is correct.
The transaction is deleted.
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