How do I check for duplicate void checks?
Search the database for transactions that void checks. There should only be one transaction to void a check. When there's more than one transaction to void the same check, Connect will list the transaction numbers on the error report.
Checking for duplicate void checks
1. Open Connect Payroll > Organization > Checkout.
2. Click to select the Other tab.
3. Find the section titled Employee Transaction Information.
4. Click to select the checkbox titled Check for Duplicate Void Checks.
5. Click GO (CTRL+G).
The error report lists transactions that have been created to void a check that was already voided.
Fixing transactions that void the same check
1. Open Connect Payroll > Employees > Enter Manual Checks.
2. Open the period with the transaction for the duplicate void check.
3. Click Delete (CTRL+D).
The Delete Checks form displays.
4. Click the option titled Delete Single Reference Number.
5. Click to select the field titled Reference Number and then enter the reference number assigned to the duplicate void check.
6. Click OK.
The duplicate void check is deleted. For additional assistance, call customer service at (800) 243-8275 for assistance.
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