Error: Customers with deposit activity but no deposit

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• How do I search for a deposit without any activity? (2023.11)

  If a customer has a deposit, then the customer should also have transactions that show the deposit was recorded and how the deposit was applied. There's an issue when a customer has a deposit, but the transaction for the deposit is missing from the ...

• Error: Customers with a deposit missing a date

  Issue A customer has a deposit but the deposit does not include the date when the deposit was recorded. Explanation Each deposit transaction should include the deposit amount and date. Solution Contact customer service at (800) 228-9851 for ...

• How do I search for customers with deposits who are missing a deposit service? (2023.11)

  If a customer has a deposit, the the customer should have a billing service tied to the deposit. Finding a customer who has a deposit that is not tied to a billing service is an issue that needs to be fixed by refunding the deposit, adding the ...

• Error: Customers missing a billing service for the deposit

  Issue A customer has a billing service that requires a deposit but a deposit is not recorded. Explanation A customer should have a billing service for each deposit. Solution These steps will link the billing service to the deposit. Refund the ...

• Error: Meter activity with invalid dates

  Issue A meter activity transaction has an invalid date. Explanation Meter activity with invalid dates can cause billing issues. An invalid date can occur when the period date and rotation period do not match the expected period date and rotation ...